The transformation process is more accelerated than ever, gone are the days of the journey to the cloud, it is no longer enough to migrate to it, you must go beyond the multi-cloud with the right experts to help us adopt new platforms, in addition, this whole process must be executed with agility to stay ahead because we live in constant evolution.

While talent shortages are the main concerns of IT leaders, security and migration to the cloud are other concerns that come to light, these present a very real challenge when it comes to leveraging cloud technology to implement new service models, improve customer engagement or increase operational efficiency.

In 2020, it was reported that on average there are 230 million cloud configuration errors every day, demonstrating that this risk is frequent and widespread, (Trend Micro, 2020). Innovating with confidence and in an agile way implies that at the same time the organization is protected, and compliance needs are addressed. According to a cyberedge study, 93% of organizations believe they will benefit if they have additional staff in key security functions.

In the last two years, the barriers that still exist to the adoption of new platforms have been evident; technologies such as artificial intelligence, and machine learning, data intelligence, among others. This reveals the challenge that decision-makers have between what they project for the future of their companies versus the ability to execute and use the resources they have at their disposal. An example of this is that 85% want to be “serverless” but 41% of them lack the internal skills to put it into operation. Talent shortages were cited as the top business challenge among IT leaders, according to Rackspace Technology’s 2022 Annual Multi-cloud Research Report. As a result, a business priority is to be able to address that deficit.

Now more than ever it is essential that organizations evolve quickly and efficiently implement their technological capabilities, the ideal is to be able to have access to knowledge that is flexible, scalable, and economical. And this requires more than just support, it requires a group of highly qualified experts who can promote collaboration between their internal teams and further enhance business results.  A modern, highly collaborative support model can be a solution to address that challenge and successfully manage skills shortages.

As the cloud has evolved as an operating model in modern enterprises, support methods have also adapted.  As a result, Rackspace Technology presents a model that provides direct access to a group of experts with expertise in multi-cloud platforms who work as an extension of your team to shape your bottom line as your business evolves.  This model is based on the use of an agile methodology designed for flexibility and makes it possible to work with a group of multidisciplinary and highly qualified experts at flexible and easy-to-manage levels based on hours.

In its participation in the 7th Latin American Congress of Technology and Business America Digital 2022, Rackspace Technology will delve into the strategies that companies can implement to address these challenges. Rodrigo Martineli, Vice President, and General Manager for LATAM at Rackspace Technology will explore the advantages of multi-cloud and how organizations can work faster, smarter, and in anticipation of what is coming, to be prepared for the future.


–       Trend Micro Research. (2020) Trend Micro Research Finds Misconfiguration as Number One Risk to Cloud Environments.

–       Rackspace Technology. (2022) Multicloud Annual Research Report 2022.