Sebastián Galli (Uruguay), CPO Hikko /

#customersupport #banking #ai

Sebastián Galli, an entrepreneur and investor, focused on improving customer experiences and technological innovation. As co-founder and Product Director at Hikko, he led the development of customer service and automation products for the Latin American and United States markets. His company was successfully sold to Deliveryhero to enhance online customer support.


Conversational Banking, the new UX?

How generative artificial intelligence can revolutionize the customer experience in banking, addressing current challenges such as lack of personalization and difficulties in handling complex requests. Through an innovative approach that favors automation over deflection.