#ConversationalAI #CustomerExperience #AIAgents

Business Administrator and Master in Marketing, MBA, and Research in Engineering, with over 30 years of experience in leading and managing companies in the Technology, Retail, Banking, and BPO sectors. Additionally, he is the founder of Xperience Design, a consultancy focused on Business Design and Digital Services Outsourcing. His career has positioned him as a benchmark in digital transformation and strategic innovation for optimizing business operations.

CONFERENCE

AI Conversational Agents: How AI Technologies Are Transforming an Industry

Conversational AI revolutionizes, redefines and redesigns business-user interactions, allowing the transition from an omnichannel model based on human agents to an architecture of autonomous agents that optimizes costs, scales operations and improves service efficiency. In this context, adopting a structured approach to the transition becomes key to maximizing its potential and consolidating a competitive advantage under the new standards of customer experience.