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A seasoned IT professional with 25 years of experience, Daniel Brochado leads the Specialized Solutions Consulting team for Latin America at ServiceNow, a leading enterprise cloud company. He has a proven track record of building high-performing multicultural teams, consistently exceeding targets. Prior to ServiceNow, Daniel spent 12 years at Cisco, previously working at Verint and Nortel, honing his expertise in customer workflow solutions. He is passionate about the transformative power of hyper-automation and Generative AI within the ServiceNow platform. In the session, Daniel will delve into how these technologies can unlock new possibilities for businesses, based on his experience helping customers not just within IT, but across their organization. He believes in fostering deep connections with customers, understanding their unique goals and passions, and leveraging technology to drive their growth. Daniel holds a degree in Electronic Engineering from Escola de Engenharia Mauá and an MBA from Fundação Getulio Vargas in Brazil.