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Claudia C. Heimpell Novella (Chile), VPE Customers, experience and quality Banco Santander. /
#Clients #Santander #Experience #Transformation
Claudia has been in banking for more than 2 decades, mainly leading commercial areas of clients, strategy, distribution and products. This time has allowed her to experience the permanent transformation of the industry from different perspectives.
Today, from her role as VPE of Customers, experience and quality at Banco Santander, first place in customer recommendation according to the survey of the Research company ACTIVA, she must accompany one of the biggest transformations in the industry, where reconciling the progress of the transformation and the impacts on customers are the biggest challenge.