#CX #CPaaS #CCaaS #SaaS #VoIP #Security #Communications #Telco #SMS #Omnichannel #ContactCenter #UnifiedCommunications #Digital Transformation
Ex-Rappi, Nicolas was Customer Service Product Manager at Rappi during 2018 and 2019. Born in Bogotá and Engineer of profession. Previously he has led projects for clients such as Amadeus, Natura, Volkswagen, Entelgy, Stanley / Black + Decker, Kimberly Clark Professional and many more.
As Voximplant CX Evangelist, he opened the door for Voximplant’s presence in Latam for CPaaS and Cloud Call Center solutions.
A complete fan of Google GCP and no-code tools to accelerate time-to-market for his clients.
Co-Founder of 3Pi Media Digital Agency. Nicolás has been helping companies to improve digitization speed and CX across Latin America in different industries such as: Banking, BPO, Technology, Transportation, and eLearning, among others.
Host of Digital Space Talks Podcast about Digital Transformation and new Technologies applied to solve current business challenges.
#ICPaaS: The missing link in your omnichannel strategy
Customers are the lifeblood of any business. That’s why companies of all sizes from startups to enterprises should make it easier for their clients to get in touch with them through the channel of their choice. Elevating customer experience can be highly beneficial for businesses working to increase brand visibility, deliver exceptional customer service and to grow customer numbers and retain them. This ultimately translates to higher revenues.But how can companies elevate their customer experience with an increasing number of customer channels and way that is reliable, flexible to their business needs and scalable?
ICPaaS, Intelligent Communications Platform as a Service, can enable this by enabling companies to add real-time communication features like voice, video, text messaging, chat etc., to your existing applications.
In this session, Nicolas Calderon, will explain what ICPaaS is, how it works and how businesses can leverage this technology to enhance their customer experience across all channels. Nicolas will share real examples and results of companies who are doing this already as well as practical tips on how to get started.