- 4 years in Axity
- Extension S.A. (acquired by Axity)
- Pre Sales Manager at DTS Ltda.
- Bachelor’s in Systems Engineering from UCENTRAL
- Continuing studies on Business Management at University Adolfo Ibañez of Chile
Computer Engineer with a Diploma in Business Management (DGN) from the Adolfo Ibáñez University.
Currently, working as Regional Implementation Manager in BSM solutions. With extensive experience in pre-sales / sale of technological solutions and solid knowledge in management and implementation of Information Technology projects
Previously I worked as Product Manager for the CRM, HCM & Custom Solutions business lines. It also highlights a wide knowledge in areas of Operational Continuity and IT (ITIL – Foundation certificate), Customer Service (CRM consultant), Call Centers, Strategic Sales and Human Resources (Payroll, Recruitment, Training, and Performance Evaluation).
Specialties: Business Service Management / IT Service Management / IT Infrastructure Library (ITIL) / Oracle CRM On Demand / Custom Solutions / ERP, BI.
ServiceOps: Complexity and innovation struggle to exist
What are the business needs/problems that make Digital Transformation and its management important?
Customer service and satisfaction as a differentiator The pandemic has been a catalyst for digital transformation.
Migration of clients, consumers and organizations to digital channels Changing the expectations of users and consumers about the use of the digital channel 70% of the population of Latin America has a cell line 60%+ is internet penetration in Latin America
ServiceOps provides a unified environment for service management and operations management, to support both traditional IT and modern DevOps initiatives.