Carlos Zapata (CHILE), operations in Automatization and Operations practice AXITY /

#BMC #Axity

  • 4 years in Axity

Previous experience:

  • Extension S.A. (acquired by Axity)
  • Pre Sales Manager at DTS Ltda.


  • Bachelor’s in Systems Engineering from UCENTRAL
  • Continuing studies on Business Management at University Adolfo Ibañez of Chile


Computer Engineer with a Diploma in Business Management (DGN) from the Adolfo Ibáñez University.

Currently, working as Regional Implementation Manager in BSM solutions. With extensive experience in pre-sales / sale of technological solutions and solid knowledge in management and implementation of Information Technology projects

Previously I worked as Product Manager for the CRM, HCM & Custom Solutions business lines. It also highlights a wide knowledge in areas of Operational Continuity and IT (ITIL – Foundation certificate), Customer Service (CRM consultant), Call Centers, Strategic Sales and Human Resources (Payroll, Recruitment, Training, and Performance Evaluation).

Specialties: Business Service Management / IT Service Management / IT Infrastructure Library (ITIL) / Oracle CRM On Demand / Custom Solutions / ERP, BI.


ServiceOps: Complexity and innovation struggle to exist

What are the business needs/problems that make Digital Transformation and its management important?

Customer service and satisfaction as a differentiator The pandemic has been a catalyst for digital transformation.

Migration of clients, consumers and organizations to digital channels Changing the expectations of users and consumers about the use of the digital channel 70% of the population of Latin America has a cell line 60%+ is internet penetration in Latin America

​​ ServiceOps provides a unified environment for service management and operations management, to support both traditional IT and modern DevOps initiatives.