Alex Barrera (Silicon Valley) VP Zendesk /

#CustomerExperience #Omnicanalidad


He is the Vice President of Zendesk in Latin America. He leads the entire Zendesk operation in Latin America; managing a highly qualified team that is revolutionizing the way Latin American companies provide better customer service. He has more than 15 years of experience advising global companies in: Business Management, Business Development, Direct Sales and SaaS channels. He is an expert in cultural and business environments in the Spanish and Portuguese speaking markets. He has a Master’s Degree in Business Administration from the University of Southern California.

Modern Customer’s Expectations: How to Stay Relevant in the Age of the Experience

New technologies bring a world of possibilities for new connections between companies and their customers, but, do you know what is the way to build better relationships with your customers? Alex will explain the keys to omnichannel success, sales and applications in several companies.

In this presentation Alex Barrera will explore the tendencies and strategies to create memorable experiences with our costumers. We are living in an age where the importance is less about what you are selling, and more about how well we understand our costumers’ expectations and needs. The experience defines the success of our business.

You cannot miss the opportunity of seeing Zendesk directly from Silicon Valley, a leading company in Customer Experience that will explore the keys for the modern customer.